Frequently Asked Questions
General Questions
1. What is FRP (Factory Reset Protection)?
FRP is a security feature on Android devices that prevents unauthorized access after a factory reset. It requires the original Google account credentials to unlock the device.
2. Why does my phone have FRP?
FRP is designed to protect your phone from theft and unauthorized access. If your device is reset without signing out of the Google account, FRP activates.
3. Can FRP be bypassed legally?
Yes, bypassing FRP is legal if you own the device or have proper authorization from the owner.
4. What devices are supported for FRP unlocking?
We support FRP unlocking for most Android devices, including:
For Samsung, Nokia, Xiaomi, Poco, and Redmi devices, or for other brands, please Contact Us.
5. Why should I use your FRP unlocking service?
Our service is:
Safe and Secure: No risk of data loss or device damage.
Fast and Reliable: Most devices are unlocked within minutes.
Remote: Unlock your phone without leaving your home.
Service Process
6. How does your FRP unlocking service work?
Select Your Device: Choose your phone brand and model on our website.
Provide Device Information: Enter details like the IMEI number and current Android version.
Receive Instructions: We’ll email the unlocking steps or connect remotely to unlock your phone.
Unlock and Use: Follow our guide to remove FRP and regain access to your phone.
7. What is an IMEI number, and how can I find it?
Your IMEI (International Mobile Equipment Identity) is a unique identifier for your phone.
Find it by:
Dialing *#06# on your phone.
Checking your phone’s box or receipt.
Checking back of your phone. Usually it’s on back or on sim card tray.
8. Do I need to send my phone to you?
No! Our FRP unlocking service is entirely remote. We guide you step-by-step through the process.
9. How long does it take to remove FRP?
The time varies by device, but most FRP unlocks are completed in 1 hour – 2 days. Depends on phone.
Technical Questions
10. Will unlocking FRP erase my data?
The FRP removal process does not restore or recover lost data and will erase all data on the phone. The phone must be factory reset before purchasing our services.
11. Can FRP be unlocked on blacklisted devices?
Yes, we can unlock FRP on blacklisted devices. However, such devices may still be restricted by some carriers.
12. What if I forgot my Google account details?
If you don’t remember your Google account credentials, our FRP unlocking service can help you remove this restriction.
13. Is your FRP unlocking service safe for my phone?
99% of the time, it is safe. However, we do not take any responsibility if your phone or any other electronic device fails.
Payment and Refunds
14. How much does FRP unlocking cost?
Prices depend on your device and Android version. Look for in Tools & Services or Contact Us.
15. What payment methods do you accept?
We accept:
Debit and Credit cards
Crypto
16. Do you offer refunds?
Samsung FRP Bypass Service : If we are unable to remove the FRP from your Samsung device, a full refund will be issued.
If you submit a phone that is NOT SUPPORTED (refer to the product page for unsupported devices), a $5 processing fee will be charged, and the remaining amount will be refunded to your payment method.
If the phone is KG (Knox Guard) locked, a $10 processing fee will be charged, and the remaining amount will be refunded to your payment method.
If the phone is Blacklisted, a $5 processing fee will be charged, and the remaining amount will be refunded to your payment method.
Mi Account Remove Service : If we are unable to remove your Mi Account lock then we will issue full refund (Clean Phone)
If you apply phone who is in “LOST MODE” we will charge $10 processing fee.
Phoenix Service Tool Credits : If we are unable to deliver credits to your account, we will issue a full refund.
Once the credits are delivered to your account, a refund will not be issued. Credits are nonrefundable.
SAM-FRP Credits : If we are unable to deliver credits to your account, we will issue a full refund.
Once the credits are delivered to your account, a refund will not be issued. Credits are nonrefundable.
UnlockTool License : If we are unable to activate your license, we will issue you a full refund.
If your license is activated, a refund will not be available.
NOTE: Any order cancellation will incur a $5 fee.
Troubleshooting and Support
17. What if the unlocking process doesn’t work?
If you face any issues:
Ensure you’ve followed the instructions carefully.
Contact our support team for troubleshooting or alternative solutions.
18. How can I contact customer support?
Reach us through:
Email : help@mklvrepairs.co.uk
Phone, WhatsApp : +44 7950 290336
19. Do you provide remote support?
Yes! Our experts can guide you step-by-step via remote access if required. This ensures the process is smooth and stress-free.
Need Help?
If you have additional questions, don’t hesitate to Contact Us. We’re here to help you regain access to your device quickly and securely.
